Not on Waikoa? Create an account for free and get selling. Create free account
Waikoa for Business

The guest experience system for concierge companies

Guest profiles, messaging, reservations, retail POS, and analytics — one system your whole team actually wants to use. Your company, your data, your brand.

Free sandbox with sample data · No credit card · Live in under a minute

Who it's for

One system, shaped to your business.

Turn modules on or off per company. Run the full guest experience, or just the pieces you need — Waikoa molds to how you operate.

For concierge companies

The desk, digitized.

Guest profiles with stay dates, preferences, and full history. Searchable client IDs, arrival/departure tracking, and every voucher on one timeline.

🛎️

Guest profiles

Every guest, every stay, every preference — searchable and organized the way a desk actually works.

💬

Guest messaging

Text and email from the profile. Confirmations and follow-ups logged automatically on the timeline.

🎟️

Reservations

Tours and activities with live availability, manifests, and vendor management. Your catalog, your rates.

For retailers

A register that knows hospitality.

Run retail-only, or pair it with the desk. Either way, it's built for how resorts actually sell.

🛒

Retail POS

Square-like register for shops and activities desks — fast, simple, staff-ready in minutes.

🏷️

Retail catalog

Products, variants, and pricing managed in one place, synced to every register.

📊

Sales reporting

By location, by staff, by hour. Know what's moving without exporting a spreadsheet.

For hotels & resorts

The pool deck, the lobby, the room — connected.

Guest-facing touchpoints your team controls, from umbrellas to itineraries.

⛱️

Umbrella & cabana

Clickable pool and beach maps. Staff sell cabanas, check guests in and out, and track every rental from the POS.

🏠

Guest hub

A branded home base for your guests — itinerary, messages, and bookings in one place.

💬

Messaging

Pre-arrival texts, mid-stay check-ins, post-stay follow-ups. The conversation never leaves the guest record.

For influencers & affiliates

Turn reach into revenue.

Give creators and partners their own trackable storefront into your inventory.

🌟

Influencer storefronts

Personal booking pages for creators — their audience books through their link, tracked to them.

💸

Commission tracking

Every sale attributed, every payout calculated. Monthly reports without the spreadsheet.

📣

Affiliate network

Recruit travel agents and partners. They sell your inventory; you keep the relationship data.

For tour vendors

Your own reservation software.

Stop renting your infrastructure. Run bookings on a system where you're the principal — not the product.

📅

Bookings & manifests

Availability, reservations, and day-of manifests. The FareHarbor-shaped workflow, without the strings.

🎛️

Allotment control

Release inventory to concierges and agents on your terms — dual-run alongside your existing channels.

🔒

Your data stays yours

Guest data is never sold, never shared, never used to market competitors. Exportable anytime.

And everyone else in the guest journey

If you serve guests, Waikoa serves you.

One platform, every kind of operator. Limit us to no one.

🌐

OTAs & travel affiliates

Plug your inventory into a reseller network with tracked attribution and automated commission payouts.

🔑

Property managers

One concierge layer across every unit you manage — branded touchpoints, unified reporting.

🏝️

Vacation rental hosts

Give every guest a digital concierge: itinerary, messaging, and bookings without a single midnight text.

🏛️

Museums & attractions

Ticketing, timed entry, and membership — with the guest messaging built in, not bolted on.

🚐

Transportation

Transfers, private drivers, and dispatch — scheduled like a reservation, tracked like a fleet.

⛵

Boating companies

Charters, sails, and snorkel trips with manifests, waivers, and guest comms in one flow.

The platform

All-in-one Guest Experience platform.
Built on OCTO.

One system for the whole operation — not five logins stitched together. Every module below runs on OCTO, Waikoa's open API and infrastructure layer.

👥

Internal team messaging

Staff chat, shift handoffs, and department routing — your team coordinated in one place.

💬

Guest messaging

Text and email guests from their profile — confirmations, reminders, and follow-ups on the timeline.

🗺️

Itinerary generation

Day-by-day trip plans built for guests, branded to you, shareable with the whole party.

🧩

Modular by design

Concierge, retail, reservations, rentals — turn modules on or off per company, per location.

🔌

Open API

OCTO connects to your stack — or build on it. Your data, exportable anytime.

🏢

Enterprise customization

Free system customization for enterprise clients — workflows, branding, and integrations shaped to you.

More of the platform
🌐

Tenant websites

Spin up branded e-commerce sites in minutes — scale across multiple websites from one catalog, one dashboard.

📈

Analytic reporting

Traffic, conversion, demand, and earnings — per location, per agent, per channel. The numbers you run on.

📝

Digital waivers

Guests sign before they arrive. Waivers tied to the booking, stored on the guest record.

⏳

Waitlists

Sold out? Guests join the waitlist and get notified the moment a spot opens.

🗺️

Clickable maps

Pool decks, beaches, campgrounds — visual maps where staff tap to sell, assign, and check in.

🏕️

Campgrounds & more

Sites, rentals, and activities for outdoor operators — the same platform, shaped to the land.

How it works

From curious to convinced in minutes

No sales calls, no slide decks. Touch the product with your own hands.

Launch a sandbox

Enter your name, email, and company. Your private demo workspace spins up instantly — pre-loaded with sample guests and conversations.

Explore every module

Click through the desk, send a test message, ring up a POS sale. It's your data to play with — nothing affects anyone else.

Go live

When you're ready, we migrate your real operation over — guests, catalog, and integrations — and your team starts working day one.

The platform

One system. Every company isolated.

Waikoa is multi-tenant by design — not a single-desk tool stretched thin.

✓Your data stays yours. Guest profiles live inside your company account. No other company can ever see them.
✓You're the master admin. Owners control users, roles, modules, and integrations for their own account.
✓Your money, your way. Bring your own Stripe account, use the platform's Express rails, or keep your existing processor.
Start your sandbox →

Free · Sample data included · No credit card

See what Waikoa can do for your desk

Real sailors leave the harbor. Come see the system.

Launch my sandbox demo